The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Snekerhotline and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if sneakerhotline believes that customer conduct violates applicable law or is harmful to the interests of sneakerhotline and its subsidiaries.


  • Consumer Agreement

  • SneakerHotline accepts PayPal only

    Please make sure your paypal account is verified and come with confirmed address,Otherwise your payment will be refunded!

    All sales are final. No return or exchange except for incorrects items or size sent. Please conact us within 7 days if something wrong with your order once you received it, otherwise claims will not be considered!

    We are not responsible for any or all custom charges. No refunds, returns or exchanges on all items subject to custom charges.

    We are not resposible for any damaged or loss during shippment!



  • Shipping & Delivery

  • All items will be shipped through EMS within 2 business days upon the payment is received and the delivery normally takes about 5-7 Business days to major countries. However, sometimes shipment takes more than 2 weeks to delivery, due to public holiday or some custom issues.

    Online tracking number will be provided via Paypal to track the delivery status after parcels being posted. And it usually takes 24-36 hours for the post office to input the parcel information online.

    Please track at your local EMS post services.



  • Return Policy

  • All sales are final. No return or exchange except for incorrects items or size sent.



  • Store Hours

  • Customer service is available as defined on the Contact Us page of this Web site.